PLATFORM TERMS OF SERVICE

Draft for legal review — not yet approved for publication

Effective date: 3 August 2026 Last updated: 3 August 2026

These Platform Terms of Service govern the use of Motivo, including its website, web application, mobile application and related services.

The Platform is operated by:

Slash Code Limited A private company limited by shares incorporated in Hong Kong Company number: Not publicly displayed Business registration number: Not publicly displayed Registered office: Redacted for public display Email: support@withmotivo.com Telephone: Email support only; no public telephone number

In these Terms, “Slash Code”, “we”, “us” and “our” mean Slash Code Limited.

Please read these Terms carefully before creating an account, requesting a teacher match, booking or paying for a lesson, applying as a teacher, or submitting a recording for assessment.

By creating an account, clicking an acceptance button, submitting a service request, accepting a teaching engagement, making a payment or otherwise using the Platform, you agree to these Terms.

If you do not agree to these Terms, you must not use the Platform.

PART A — GENERAL TERMS

1. Definitions

In these Terms:

1.1 Account

“Account” means a registered account through which a User accesses the Platform.

1.2 Booking

“Booking” means a confirmed arrangement for a Teacher to provide a Lesson to a Student at a specified or agreed date and time.

1.3 Customer

“Customer” means the adult who requests, books or pays for Services. A Customer may be:

a. an adult Student receiving Lessons personally; or b. a Parent arranging Lessons for a Student under 18.

1.4 Introduced Customer

“Introduced Customer” means a Customer or Student first introduced to a Teacher through the Platform or through Slash Code’s matching or administrative services.

1.5 Lesson

“Lesson” means an in-person or online music lesson, coaching session, consultation, mock examination session or other teaching service provided by a Teacher.

1.6 Lesson Fee

“Lesson Fee” means the amount payable for a Lesson, excluding any separately identified Platform Service Fee, travel charge, payment-processing charge or other charge.

1.7 Minor

“Minor” means a person under 18 years of age.

1.8 Mock Exam Review

“Mock Exam Review” means an assessment, commentary, written report, consultation or other educational feedback based on a live or recorded performance.

1.9 Order

“Order” means a purchase, package, confirmed Booking or other transaction shown in the Customer’s checkout page, invoice, confirmation email or Account.

1.10 Order Summary

“Order Summary” means the transaction-specific information presented to a Customer before payment, including the service description, supplier, Lesson Fees, Platform Service Fees, other charges and applicable refund conditions.

1.11 Parent

“Parent” means a parent, legal guardian or other adult who has lawful responsibility and authority to make arrangements for a Minor.

1.12 Platform

“Platform” means Motivo and the websites, applications, communication systems and administrative services operated by Slash Code.

1.13 Platform Services

“Platform Services” include:

a. collecting and reviewing teacher and customer information; b. manually matching Students with potential Teachers; c. facilitating introductions and communications; d. providing booking, payment and account-management functions; e. administering complaints, rematching and refunds; f. facilitating Mock Exam Reviews; and g. providing other services identified in an Order Summary.

1.14 Platform Service Fee

“Platform Service Fee” means a separately identified fee charged by Slash Code for Platform Services.

A Platform Service Fee will only be payable where it is clearly disclosed in the Order Summary. A Platform Service Fee will not be inferred from or treated as included within a Lesson Fee unless this is expressly stated before payment.

1.15 Services

“Services” collectively means Platform Services, Lessons, Mock Exam Reviews and other services offered through the Platform.

1.16 Student

“Student” means the individual who receives a Lesson or Mock Exam Review.

1.17 Teacher

“Teacher” means a tutor, music teacher, coach, accompanist, reviewer or other independent service provider offering services through the Platform.

1.18 Teacher Services

“Teacher Services” means Lessons and other educational services supplied independently by a Teacher.

1.19 User

“User” means any Customer, Student, Parent, Teacher or other person accessing the Platform.

1.20 User Content

“User Content” means information, text, photographs, recordings, videos, documents, reviews, messages and other materials submitted to the Platform by a User.

2. Contracting structure

2.1 Platform Services

Slash Code is the supplier of the Platform Services.

The Customer’s contract with Slash Code covers matching, administration, payment facilitation, account support and any other services expressly described as being supplied by Slash Code.

2.2 Teacher Services

Unless an Order Summary expressly states otherwise, Teacher Services are supplied independently by the relevant Teacher.

The contract for Teacher Services is between:

a. the Customer; and b. the Teacher identified in the Booking or Order Summary.

Slash Code facilitates that contract but is not the Teacher and does not itself provide the Lesson.

2.3 Services supplied directly by Slash Code

Where Slash Code directly supplies a Mock Exam Review, consultation or other educational service, the Order Summary will identify Slash Code as the supplier.

2.4 Payment collection

Slash Code may collect Lesson Fees from Customers on behalf of Teachers as the Teacher’s limited payment-collection agent.

Payment of a Lesson Fee to Slash Code through an authorised payment method satisfies the Customer’s payment obligation to the Teacher for that amount.

2.5 No undisclosed charges

The identity of the service supplier, the total price, the nature of the service and any material cancellation or refund restriction will be disclosed before payment.

Slash Code will not charge a fee that was not disclosed to the Customer before the Customer confirmed the relevant Order.

2.6 No employment or general agency

Except for the limited payment-collection arrangement described above:

a. a Teacher has no authority to enter into a contract on behalf of Slash Code; b. Slash Code has no authority to enter into a contract on behalf of a Teacher; and c. neither party may make representations on behalf of the other.

3. Eligibility and authority

3.1 Customers

A Customer must:

a. be at least 18 years old; b. have legal capacity to enter into a contract; and c. provide accurate and complete information.

3.2 Students under 18

A Minor must not independently enter into a paid contract through the Platform.

A Parent must:

a. create or control the relevant Account; b. approve the service request and Booking; c. accept these Terms on behalf of themselves and, where legally permissible, the Minor; d. provide appropriate supervision; and e. ensure the Minor understands the applicable conduct and safeguarding rules.

3.3 Teachers

A Teacher must:

a. be at least 18 years old; b. have legal capacity to enter into this agreement; c. possess any immigration status, permission, qualification, registration or licence legally required to provide the Teacher Services; and d. not be prohibited from working with children or vulnerable persons.

3.4 Authority to act for another person

A User submitting information or making arrangements for another person represents that they have authority to do so.

Slash Code may request evidence of that authority.

4. Electronic contracting and records

4.1 Electronic acceptance

A User may accept these Terms electronically, including by:

a. selecting an acceptance checkbox; b. clicking an acceptance button; c. submitting a registration or service request; d. accepting a teacher engagement; or e. making a payment.

4.2 Records

Slash Code may retain records of:

a. the version of the Terms accepted; b. the date and time of acceptance; c. the Account involved; d. relevant technical and transaction information; and e. subsequent amendments accepted by the User.

4.3 Electronic communications

Notices and transaction-related communications may be sent electronically, including by email, in-app notification, SMS or another communication channel selected by the User.

5. Accounts and account security

5.1 Accurate information

Users must provide accurate, current and complete information.

Users must promptly update information that becomes inaccurate or incomplete.

5.2 Account security

Users are responsible for:

a. keeping passwords and verification codes confidential; b. preventing unauthorised access to their Accounts; and c. notifying Slash Code promptly of suspected unauthorised access.

5.3 Personal use

An Account may not be sold, transferred, rented or shared with an unauthorised person.

Teachers may not permit another person to use their Teacher Account or provide Lessons in their place.

5.4 Verification

Slash Code may require identity, email, telephone or other verification before permitting access to particular Platform functions.

5.5 Unauthorised activity

A User must notify Slash Code at support@withmotivo.com promptly after becoming aware of:

a. unauthorised Account access; b. identity theft or impersonation; c. an unauthorised payment; or d. misuse of personal information.

6. Acceptable use

Users must not:

a. use the Platform unlawfully or fraudulently; b. impersonate another person; c. submit false qualifications, identity documents or payment information; d. harass, threaten, exploit, discriminate against or abuse another person; e. groom, sexually exploit or behave inappropriately towards a Minor; f. upload malware or attempt to interfere with Platform security; g. scrape, copy or systematically extract Platform data without permission; h. use contact information obtained through the Platform for unrelated marketing; i. publish another person’s address, telephone number, identity document or private information without authority; j. circumvent Platform access controls; k. make a knowingly false complaint, review or allegation; l. use the Platform to infringe intellectual-property, privacy or other rights; or m. facilitate conduct prohibited by these Terms.

PART B — CUSTOMER, PARENT AND STUDENT TERMS

7. Match requests

7.1 Information supplied

A Customer requesting a Teacher match must provide accurate information concerning matters such as:

a. the Student’s age and approximate level; b. instrument or subject; c. objectives and examination requirements; d. preferred language; e. general availability; f. lesson location or online preference; g. accessibility or learning requirements relevant to the Lesson; and h. budget or preferred fee range.

7.2 Appropriate information only

Customers should provide only information reasonably necessary for matching and lesson arrangements.

Medical, disability or other sensitive information should only be provided where relevant to safely or effectively delivering the service.

7.3 Manual matching

Teacher matching may involve manual review by Slash Code.

Slash Code may consider:

a. teaching experience; b. qualifications; c. subject specialism; d. examination-board experience; e. teaching language; f. location and availability; g. Student objectives; h. disclosed accessibility requirements; i. the Teacher’s preferred age groups; and j. previous platform performance and feedback.

7.4 No guarantee of a match

Submitting a request does not guarantee that:

a. a suitable Teacher will be available; b. a match will be offered within a particular period; c. a specific Teacher will accept; or d. the Customer will consider an offered Teacher suitable.

Any estimated matching period is an estimate unless Slash Code expressly guarantees it in writing.

7.5 Match decisions

Slash Code may decide which Teachers to invite or recommend.

Slash Code is not required to disclose confidential internal assessments, risk information, personal information relating to other Users, or proprietary matching processes.

8. Teacher profiles and verification information

8.1 Profile information

Teacher profiles may include information submitted by Teachers, including qualifications, experience, languages, teaching locations, rates and availability.

Availability and rates may change.

8.2 Verification labels

A verification label refers only to the specific check described.

For example:

a. Identity checked means Slash Code reviewed specified identity information; b. Qualification checked means Slash Code reviewed evidence relating to a specified qualification; c. SCRC information checked means relevant Sexual Conviction Record Check information was reviewed in accordance with the applicable process; and d. Profile reviewed means Slash Code reviewed the profile for platform purposes.

8.3 Limits of verification

A verification check:

a. is based on information available when the check was performed; b. may not identify all inaccuracies or later events; c. is not an endorsement or guarantee of the Teacher; and d. does not guarantee teaching quality, compatibility, conduct or future performance.

8.4 Customer responsibility

Customers should review the Teacher’s profile, discuss expectations and raise relevant questions before confirming a Booking.

9. Bookings

9.1 When a Booking is confirmed

A proposed lesson is not confirmed until the Platform, Slash Code or the Teacher communicates confirmation through an authorised channel.

9.2 Booking details

The Customer must check the Booking details, including:

a. Teacher identity; b. Student identity; c. lesson date and time; d. duration; e. location or video-conferencing method; f. Lesson Fee; g. travel or other charges; and h. cancellation conditions.

9.3 Changes

Changes to a Booking require agreement through the Platform or an authorised communication channel.

A request to change a Booking is not accepted until the Teacher or Slash Code confirms it.

9.4 Recurring lessons

A first Booking does not automatically create an indefinite recurring commitment unless this is expressly stated.

Recurring arrangements may be cancelled in accordance with the applicable Order Summary and these Terms.

9.5 Lesson duration

A Lesson begins at the confirmed time unless the parties agree otherwise.

A Student’s late arrival does not normally extend the scheduled end time.

A Teacher’s late arrival must not reduce the paid teaching time unless the Customer agrees.

10. Fees and payment

10.1 Order Summary

Before payment, the Order Summary will identify, where applicable:

a. Lesson Fees; b. Platform Service Fees; c. travel charges; d. venue charges; e. accompaniment or examination-related charges; f. payment-processing charges; g. taxes; h. credits applied; and i. the total amount payable.

10.2 Currency

Unless otherwise stated, prices are in Hong Kong dollars.

10.3 Authorised payment methods

Payments must be made through a payment method authorised by Slash Code.

Customers must not use stolen, unauthorised or fraudulent payment credentials.

10.4 Payment authorisation

The Customer authorises Slash Code and its payment processors to charge the selected payment method for the disclosed amount.

10.5 Payment failure

If payment fails or is reversed, Slash Code may:

a. suspend confirmation of a Booking; b. cancel an unpaid Booking; c. request another payment method; or d. recover an amount properly due.

10.6 Receipts

Electronic receipts or confirmations may be issued through the Platform or by email.

10.7 Credits

Platform credits:

a. have no cash value except where these Terms expressly permit a refund; b. may be subject to an expiry date disclosed when issued; c. may not be transferred without Slash Code’s approval; and d. may be cancelled if obtained through fraud or error.

Any expiry arrangement remains subject to applicable law.

11. Initial lesson packages and trial arrangements

11.1 Order-specific structure

An initial package may contain:

a. one or more Lesson Fees; b. a separately identified Platform Service Fee; or c. both.

The package composition must be shown in the Order Summary.

11.2 No reclassification of fees

A completed Lesson Fee will not be retrospectively reclassified as an administration fee.

A Platform Service Fee will not be deducted from a refund unless it was separately disclosed before payment.

11.3 First-lesson review period

Where an initial package includes more than one Lesson, the Customer may notify Slash Code within 48 hours after completion of the first Lesson that the Customer does not wish to continue with that Teacher.

The Customer may then choose, subject to these Terms:

a. a rematch; or b. a refund of unused Lesson Fees.

11.4 Completed Lesson

The fee for a completed Lesson is ordinarily non-refundable unless:

a. the Lesson was not substantially provided; b. the Teacher was materially late and did not provide the missing time; c. the service materially differed from its description; d. serious misconduct occurred; e. the Lesson could not reasonably be used because of the Teacher’s failure; or f. a refund is otherwise required by law.

11.5 Platform Service Fee

A separately disclosed Platform Service Fee is earned when the relevant matching and administrative service has been substantially completed.

Unless the Order Summary states a later point, substantial completion occurs when:

a. the Customer accepts a proposed Teacher and a first Lesson is confirmed; or b. the Customer obtains the benefit of the introduction and independently proceeds with that Teacher.

A Platform Service Fee will nevertheless be refunded where:

a. Slash Code materially fails to provide the promised Platform Service; b. the match cannot proceed because the Teacher becomes unavailable before the first Lesson and the Customer declines a reasonable replacement; or c. a refund is required by law.

12. Cancellations, rescheduling and non-attendance

12.1 Standard notice period

Unless a different period is clearly stated before Booking, the standard cancellation period is 24 hours before the scheduled start time.

12.2 Customer cancellation with sufficient notice

Where the Customer cancels or requests rescheduling at least 24 hours before the Lesson:

a. the Lesson Fee will ordinarily be credited or refunded; b. any properly incurred and non-recoverable venue cost may be deducted if previously disclosed; and c. the Customer may request a new lesson time.

12.3 Late Customer cancellation

Where the Customer cancels less than 24 hours before the Lesson, the Teacher may receive up to the full Lesson Fee.

Slash Code or the Teacher may waive the charge where there is:

a. sudden illness; b. an emergency; c. extreme weather or transport disruption; or d. another reasonable exceptional circumstance.

Evidence may be requested where reasonably necessary.

12.4 Customer non-attendance

A Customer or Student who fails to attend without notice may be charged the full Lesson Fee.

For an online Lesson, the Teacher should remain available for at least 15 minutes and make a reasonable attempt to contact the Customer.

12.5 Teacher cancellation

If the Teacher cancels:

a. the Customer may accept a rescheduled Lesson; or b. the Customer may request a refund or credit for the affected Lesson.

A Customer will not be charged a cancellation fee because the Teacher cancelled.

12.6 Teacher non-attendance

If a Teacher fails to attend without reasonable notice, the Customer is entitled to:

a. a full refund or credit for the affected Lesson; and b. assistance requesting a rematch.

Slash Code may take disciplinary action against the Teacher.

12.7 Late Teacher arrival

If a Teacher arrives late, the Teacher must, where reasonably practicable:

a. provide the full booked duration; b. arrange replacement time; or c. agree to an appropriate partial refund or credit.

12.8 Extreme weather and force majeure

A Lesson may be rescheduled where it cannot reasonably or safely proceed because of:

a. a severe-weather warning; b. transport suspension; c. natural disaster; d. epidemic-related restriction; e. serious system outage; f. government action; or g. another event outside the reasonable control of the affected party.

The parties should prioritise rescheduling. Where rescheduling is not reasonably possible, unused Lesson Fees will be refunded or credited.

13. Rematching

13.1 Rematch requests

A Customer may request a rematch where:

a. the Teacher declines or becomes unavailable; b. scheduling cannot reasonably be agreed; c. the first Lesson indicates a genuine incompatibility; d. the Teacher materially misrepresented relevant experience or qualifications; or e. Slash Code otherwise agrees that rematching is appropriate.

13.2 Timing

A compatibility-based rematch request should ordinarily be submitted within 48 hours after the first Lesson.

This timing requirement does not prevent a later complaint concerning misconduct, safeguarding, fraud or another serious issue.

13.3 Number of rematches

Unless the Order Summary states otherwise, one reasonable rematch is included in an initial matching service.

Additional matching services may involve a further fee, which must be disclosed and accepted before being charged.

13.4 No guaranteed outcome

Slash Code will make reasonable efforts to identify another suitable Teacher but cannot guarantee that an alternative will be available.

13.5 Customer refusal of alternatives

Where Slash Code offers reasonable alternatives that meet the Customer’s material stated requirements and the Customer declines them, the Customer may still request a refund of unused Lesson Fees.

Any refund of a Platform Service Fee will depend on whether the matching service was substantially completed.

14. Refunds

14.1 Refund requests

Refund requests must be submitted through support@withmotivo.com and include:

a. the relevant Booking or Order; b. the reason for the request; and c. any reasonably relevant supporting information.

14.2 Refund calculation

Refunds may include:

a. unused Lesson Fees; b. refundable Platform Service Fees; and c. refundable disclosed charges.

Slash Code will provide an explanation of any deduction.

14.3 Refund method

Refunds will normally be made to the original payment method.

Where this is not reasonably possible, Slash Code may request information necessary to arrange another lawful refund method.

14.4 Processing period

Slash Code will ordinarily initiate an approved refund within seven business days.

The Customer’s bank, card issuer or payment provider may require additional processing time.

14.5 No blanket exclusion

Nothing in these Terms excludes a refund, remedy or right that cannot lawfully be excluded.

14.6 Chargebacks

Before initiating a chargeback, the Customer should contact Slash Code and allow a reasonable opportunity to investigate.

A fraudulent or knowingly improper chargeback is a breach of these Terms.

Slash Code will not suspend a Customer merely because the Customer makes a legitimate payment dispute in good faith.

15. In-person Lessons

15.1 Accurate location information

The Customer must provide an accurate lesson location and disclose relevant access arrangements.

15.2 Safe environment

The Customer must provide a reasonably safe and lawful environment, including:

a. adequate lighting and ventilation; b. safe access; c. sufficient teaching space; d. reasonable hygiene; e. control of animals where necessary; and f. disclosure of a known material safety risk.

15.3 Right to leave

A Teacher may refuse to enter or may leave a location where the Teacher reasonably believes there is:

a. violence, threat or harassment; b. an uncontrolled safety risk; c. illegal activity; d. severe hygiene concerns; or e. an inappropriate situation involving a Minor.

Slash Code will review whether any Lesson Fee should be charged.

15.4 Travel charges

Travel charges must be disclosed before confirmation or agreed before they are incurred.

A Teacher may not impose an undisclosed travel surcharge after a Booking has been confirmed.

15.5 Instruments and equipment

The Order Summary or lesson arrangement should identify whether instruments, music stands, scores, accompaniment equipment or other materials will be supplied by the Teacher or Customer.

16. Online Lessons

16.1 Technical requirements

The Customer is responsible for having:

a. a suitable internet connection; b. a compatible device; c. an appropriate camera and microphone where required; and d. access to the agreed video-conferencing service.

16.2 Technical failure

If a Lesson is materially disrupted:

a. because of the Teacher’s equipment or connection, the Teacher must offer replacement time, rescheduling or an appropriate refund; b. because of the Customer’s equipment or connection, the parties should make reasonable efforts to continue, but the Lesson may be treated as used where the Teacher remained available; or c. because of a Platform-wide or third-party outage affecting both parties, the Lesson should be rescheduled or credited.

16.3 Recording

An online Lesson must not be recorded unless all affected adults and the Parent of any Minor have agreed in advance.

17. Customer and Student conduct

Customers and Students must:

a. treat Teachers respectfully; b. attend punctually; c. follow reasonable safety instructions; d. avoid abusive, sexual, discriminatory or threatening behaviour; e. avoid requesting unlawful or inappropriate conduct; f. protect confidential Teacher information; and g. comply with the Safeguarding Rules in Schedule 1.

A Teacher may end a Lesson where serious misconduct occurs.

Slash Code will determine the appropriate payment treatment after reviewing the circumstances.

PART C — TEACHER TERMS

18. Application and onboarding

18.1 Application information

A Teacher must provide accurate information requested during onboarding, which may include:

a. legal name; b. contact details; c. identity documentation; d. proof of address; e. qualifications; f. professional experience; g. instrument or subject specialisms; h. teaching languages; i. age groups taught; j. work eligibility; k. bank or payout information; l. references; and m. safeguarding or SCRC information.

18.2 No automatic approval

Submission of an application does not guarantee approval.

Slash Code may approve, reject, defer or request further information concerning an application.

18.3 Continuing accuracy

A Teacher must promptly notify Slash Code if:

a. information in the Teacher’s profile becomes inaccurate; b. a qualification, licence or permission expires or is withdrawn; c. the Teacher is subject to a relevant criminal allegation, investigation, disciplinary proceeding or safeguarding concern; d. the Teacher becomes legally unable to provide Teacher Services; or e. another event materially affects the Teacher’s suitability.

18.4 Periodic reverification

Slash Code may conduct reasonable periodic reverification and may temporarily restrict a Teacher Account while material information is being reviewed.

19. Teacher verification and safeguarding checks

19.1 Documents

A Teacher must provide authentic and unaltered documents.

Providing a forged, altered, borrowed or misleading document is a material breach and may be reported to an appropriate authority.

19.2 Qualification claims

A Teacher may only claim a qualification, title, membership or professional status that the Teacher genuinely holds.

A Teacher must accurately describe:

a. the awarding body; b. qualification level; c. instrument or subject; and d. completion status.

19.3 SCRC cooperation

A Teacher who may teach Minors must cooperate with any Sexual Conviction Record Check process that:

a. Slash Code reasonably requires; b. a Parent reasonably requests; and c. the applicable scheme permits.

19.4 SCRC confidentiality

A Teacher must not share an SCRC checking code, result or related personal information with an unauthorised person.

Slash Code will restrict access to SCRC-related information to personnel who reasonably require it for the relevant engagement, safeguarding or compliance purpose.

19.5 No guarantee arising from checks

A successful check does not remove the Teacher’s continuing safeguarding duties and does not constitute a guarantee of future conduct.

20. Independent service-provider relationship

20.1 Independent business

Subject to applicable law and the actual working relationship, the Teacher provides Teacher Services as an independent service provider and not as an employee of Slash Code.

20.2 Teacher autonomy

The Teacher generally controls:

a. whether to accept a proposed Student; b. available teaching times; c. teaching methods and lesson planning; d. the equipment and materials used; and e. the manner in which Teacher Services are delivered,

subject to:

i. the agreed service description; ii. professional standards; iii. safeguarding requirements; iv. health and safety; and v. these Terms.

20.3 No employment benefits

Unless applicable law determines otherwise, the Teacher is not entitled through this agreement to employee benefits from Slash Code, including wages, annual leave, sickness allowance, severance payment or employee compensation.

20.4 Substance of relationship

Nothing in these Terms overrides any employment status or statutory right that applies based on the substance of the actual relationship.

20.5 No authority to bind Slash Code

A Teacher must not:

a. enter into a contract on behalf of Slash Code; b. incur an obligation in Slash Code’s name; c. describe themselves as an employee, representative or partner of Slash Code; or d. make a warranty on Slash Code’s behalf.

20.6 Other work

A Teacher may provide services to other customers and through other businesses or platforms, subject to confidentiality, safeguarding and the limited non-circumvention obligation in clause 27.

21. Teacher standards

A Teacher must:

a. provide Teacher Services with reasonable care and skill; b. attend punctually and prepared; c. provide the agreed duration; d. use appropriate professional judgement; e. communicate respectfully; f. maintain appropriate boundaries; g. tailor teaching reasonably to the Student’s stated level and objective; h. avoid false guarantees about examination or admission outcomes; i. comply with applicable laws; j. comply with the Safeguarding Rules; and k. cooperate reasonably with complaints and investigations.

22. Teacher availability and accepting matches

22.1 Availability

Teachers must keep their general availability reasonably current.

22.2 Match invitation

A match invitation is not a guarantee of work.

The Teacher may accept or decline an invitation unless a separate agreement states otherwise.

22.3 Review before acceptance

Before accepting, the Teacher must review relevant information, including:

a. Student age; b. approximate level; c. location; d. requested schedule; e. instrument or subject; f. Lesson Fee; g. applicable Platform fees; and h. relevant disclosed requirements.

22.4 Prompt response

The Teacher should respond within the period shown in the invitation.

A failure to respond may be treated as a decline.

22.5 Conflicts and inability to teach

The Teacher must decline or promptly notify Slash Code if the Teacher:

a. lacks the stated competence; b. cannot reasonably meet a material requirement; c. has a conflict of interest; d. cannot safely provide the Lesson; or e. is not lawfully permitted to undertake the engagement.

23. Teacher rates, Platform fees and payouts

23.1 Rates

The applicable Lesson Fee will be shown to the Teacher before the Teacher accepts an engagement.

The Teacher must not charge the Customer more than the confirmed amount unless:

a. an additional service is requested; b. the amount is disclosed in advance; and c. the Customer expressly agrees.

23.2 Platform commission or fee

Any commission, Platform fee or deduction payable by the Teacher will be disclosed through the Teacher dashboard, engagement invitation or a separate written fee schedule.

Slash Code may not retrospectively increase a fee for a Booking already accepted.

23.3 Payouts

Subject to dispute, fraud and payment-reversal provisions, Teacher payouts will be processed according to the payout schedule displayed in the Teacher Account.

23.4 Required information

Slash Code may withhold a payout until the Teacher provides valid:

a. identity information; b. payout details; c. tax or compliance information where applicable; and d. information reasonably required to investigate fraud or error.

23.5 Disputed Lesson

Slash Code may temporarily hold the disputed portion of a payout while investigating a complaint.

Undisputed amounts should not be withheld without reasonable grounds.

23.6 Refunds and reversals

Where a refund is properly due because of the Teacher’s cancellation, non-attendance, material service failure or misconduct, Slash Code may:

a. deduct the corresponding amount from an unpaid Teacher balance; b. set it off against a future payout; or c. request repayment.

23.7 Chargebacks and fraud

Slash Code may withhold or recover amounts associated with:

a. fraudulent activity by the Teacher; b. duplicate payment; c. payment reversal; d. an upheld Customer dispute; or e. a transaction prohibited by a payment provider.

Slash Code will provide reasonable information about the adjustment unless prohibited by law, payment-provider rules or a fraud investigation.

24. Teacher expenses, tax and insurance

24.1 Expenses

Unless expressly agreed otherwise, the Teacher is responsible for their own:

a. travel; b. instruments and equipment; c. teaching materials; d. internet and telecommunications; e. professional subscriptions; and f. business expenses.

24.2 Tax

The Teacher is responsible for determining and meeting their own tax, business-registration, recordkeeping and reporting obligations.

Slash Code does not provide tax advice.

24.3 Insurance

The Teacher is responsible for determining whether to maintain appropriate insurance, including:

a. public-liability insurance; b. professional-indemnity insurance; c. personal-accident insurance; and d. cover for instruments and equipment.

Slash Code may require evidence of specified insurance for particular engagements.

25. Substitution and subcontracting

Because Teacher identity, qualifications and safeguarding status are material to a match, a Teacher must not send a substitute or subcontract a Lesson without:

a. prior written approval from Slash Code; b. the Customer’s informed agreement; and c. completion of any required verification and safeguarding checks.

An emergency replacement proposed by a Teacher is not confirmed until approved.

26. Confidentiality and Student information

26.1 Permitted use

A Teacher may use Customer and Student information only to:

a. assess a proposed engagement; b. arrange and provide Teacher Services; c. maintain necessary lesson records; d. communicate with Slash Code; and e. comply with legal or safeguarding obligations.

26.2 Prohibited use

A Teacher must not:

a. sell Customer information; b. add a Customer to unrelated marketing lists without consent; c. disclose a home address, schedule or family information unnecessarily; d. use Student recordings for promotion or training without separate written consent; or e. retain information longer than reasonably necessary.

26.3 Security

Teachers must take reasonable steps to protect personal information, including using secure devices, passwords and storage methods.

26.4 Return and deletion

Upon request or termination, the Teacher must securely delete or return personal information that is no longer reasonably required, subject to lawful recordkeeping requirements.

27. Introduced Customers and off-platform arrangements

27.1 Purpose

This clause protects Slash Code’s legitimate interest in receiving disclosed fees for introductions and Platform Services that it has provided.

27.2 Teacher non-circumvention

For 12 months after a Teacher is first introduced to an Introduced Customer, the Teacher must not intentionally solicit or accept substantially similar off-platform paid services from that Introduced Customer for the purpose of avoiding a properly disclosed Platform fee.

27.3 Exceptions

Clause 27.2 does not apply where:

a. Slash Code confirms in writing that the applicable business model involves only a one-off matching fee and permits direct continuation; b. the Teacher can demonstrate a genuine pre-existing teaching relationship with the Customer; c. the relevant conversion or release fee disclosed before the Teacher accepted the match has been paid; or d. enforcement would be unlawful or unreasonable.

27.4 No undisclosed penalty

Slash Code will not impose a conversion fee or penalty unless its basis and amount or calculation method were disclosed to the Teacher before the relevant match was accepted.

27.5 Customer position

A Customer is not required to pay an undisclosed penalty for communicating with a Teacher.

However, payments and arrangements made outside the Platform:

a. are not administered by Slash Code; b. may not qualify for Platform refunds, rematching or support; and c. may place the Teacher in breach of the Teacher’s agreement.

28. Teacher cancellations and attendance

A Teacher must:

a. honour accepted Bookings; b. provide as much notice as reasonably possible when cancellation is unavoidable; c. avoid repeated cancellations; d. notify the Customer and Slash Code through an authorised channel; and e. cooperate with rescheduling or refunds.

Repeated late cancellation, non-attendance or lateness may result in:

a. reduced match invitations; b. payout adjustment; c. temporary suspension; or d. Account termination.

29. Complaints concerning Teachers

29.1 Cooperation

A Teacher must cooperate reasonably with an investigation concerning:

a. service quality; b. attendance; c. payment; d. profile accuracy; e. safeguarding; f. harassment; g. discrimination; or h. other misconduct.

29.2 Fair process

Where appropriate, Slash Code will:

a. explain the substance of the concern; b. allow the Teacher a reasonable opportunity to respond; c. consider available records; and d. communicate the outcome.

29.3 Immediate safeguarding action

Slash Code may suspend access immediately, without completing the ordinary response process first, where reasonably necessary to protect a person, preserve evidence or comply with law.

29.4 External reporting

Slash Code may report information to an appropriate authority, payment provider, insurer or safeguarding organisation where Slash Code reasonably believes reporting is necessary or legally required.

PART D — SAFEGUARDING

30. General safeguarding obligations

All Users must comply with Schedule 1.

Safeguarding obligations apply to:

a. in-person Lessons; b. online Lessons; c. messages; d. recordings; e. social-media contact arising from a Platform introduction; and f. interactions before and after a Lesson.

30.1 Best interests of the Minor

The safety and welfare of a Minor take priority over convenience, commercial interests or reputational concerns.

30.2 Reporting

A User should promptly report a credible safeguarding concern to support@withmotivo.com.

Where there is an immediate risk of harm, the User should contact the appropriate emergency service or public authority before or in addition to notifying Slash Code.

30.3 No retaliation

A User must not retaliate against a person for making a safeguarding report in good faith.

30.4 Investigation and protective measures

Slash Code may:

a. restrict communication; b. pause a Booking; c. suspend an Account; d. preserve relevant records; e. contact a Parent; f. request further information; or g. report the matter externally.

PART E — MOCK EXAM AND VIDEO REVIEW TERMS

31. Educational nature of Mock Exam Reviews

31.1 Educational opinion

A Mock Exam Review is an educational assessment based on the material available to the reviewer.

It is not an official examination result.

31.2 No guaranteed result

Slash Code and the reviewer do not guarantee:

a. a particular examination mark; b. passing an examination; c. admission to a school or programme; d. an audition result; e. scholarship success; or f. agreement by another examiner or teacher.

31.3 No examination-board affiliation

Unless expressly stated, Slash Code and participating reviewers are independent of ABRSM, Trinity College London and other examination boards.

References to an examination board identify the relevant syllabus or assessment framework and do not imply endorsement or affiliation.

31.4 Recording conditions

The quality and usefulness of a review may be affected by:

a. audio quality; b. camera position; c. lighting; d. incomplete performance; e. missing scores or syllabus information; f. editing; or g. technical limitations.

32. Authority and consent to submit recordings

The person submitting a recording confirms that:

a. they created the recording or have authority to submit it; b. each identifiable adult participant has consented; c. the Parent has authorised submission where a Minor appears or performs; d. submission does not breach a confidentiality obligation; e. submission is lawful; and f. the recording does not contain hidden-camera or non-consensual material.

Slash Code may request evidence of authority or consent.

33. Licence to process recordings

33.1 Ownership

The uploader retains any rights they hold in the recording.

Slash Code does not claim ownership of the Student’s performance.

33.2 Limited service licence

The uploader grants Slash Code a limited, non-exclusive, worldwide and royalty-free licence to:

a. upload and store the recording; b. convert or compress it; c. transmit it securely to an assigned reviewer; d. play and analyse it; e. create assessment notes and reports; f. provide the review to the Customer; g. maintain backups for the applicable retention period; and h. investigate a complaint, security issue or fraud concern.

This licence is limited to operating, securing and administering the requested service.

33.3 No promotional use without separate consent

Slash Code and Teachers must not use a submitted recording for:

a. advertising; b. social media; c. public demonstrations; d. teacher training; e. portfolio use; f. research; or g. artificial-intelligence model training,

unless the relevant rights holder and Parent, where applicable, provide separate, specific and optional consent.

Refusal to provide promotional or AI-training consent will not affect access to the paid review service.

34. Recording content rules

A recording must not contain:

a. sexual or exploitative content involving a Minor; b. illegal content; c. threats or harassment; d. unnecessary identity documents or financial information; e. private conversations unrelated to the review; f. malicious software; or g. material the uploader has no right to submit.

Slash Code may restrict or remove prohibited content and may report serious content where appropriate.

35. Retention and deletion of recordings

35.1 Standard retention

Unless a different period is disclosed before submission, a Mock Exam recording will normally be deleted within 60 days after the final review is delivered.

35.2 Extended retention

Slash Code may retain the recording for longer where reasonably necessary to:

a. resolve a complaint or refund request; b. investigate fraud, abuse or a safeguarding concern; c. comply with a legal obligation; d. establish, exercise or defend a legal claim; or e. complete deletion from backup systems according to the normal backup cycle.

35.3 Early deletion request

The uploader may request earlier deletion.

Slash Code may decline or delay deletion where continued retention is reasonably necessary for one of the purposes in clause 35.2.

35.4 Review reports

Written reports and transaction records may be retained separately from the recording in accordance with the Privacy Policy and applicable recordkeeping requirements.

PART F — USER CONTENT, REVIEWS AND INTELLECTUAL PROPERTY

36. User Content

36.1 Responsibility

Users are responsible for User Content they submit.

36.2 Required rights

A User must have all rights and permissions necessary to submit and permit Slash Code to process the User Content.

36.3 Platform-operation licence

The User grants Slash Code a non-exclusive, worldwide, royalty-free licence to host, reproduce, process and display User Content solely as reasonably necessary to:

a. operate the Platform; b. provide the requested Services; c. secure and maintain records; d. investigate complaints; and e. comply with law.

36.4 Removal

Slash Code may restrict or remove User Content that reasonably appears to:

a. breach these Terms; b. infringe rights; c. expose a person to harm; d. be fraudulent or misleading; or e. create a security or legal risk.

37. Reviews and feedback

37.1 Honest reviews

Reviews must reflect the User’s genuine experience.

37.2 Prohibited review conduct

A User must not:

a. submit a fabricated review; b. offer or accept payment for a misleading review; c. threaten a negative review to obtain an improper benefit; d. disclose unnecessary personal information; or e. use abusive, discriminatory or defamatory language.

37.3 Moderation

Slash Code may moderate a review for relevance, privacy, abuse or authenticity.

Slash Code will not remove a review solely because it is critical.

37.4 Response rights

Where appropriate, Slash Code may allow the reviewed Teacher or Customer to respond.

38. Slash Code intellectual property

The Platform, including its software, branding, text, interface, database structure and original content, is owned by or licensed to Slash Code.

Users may not copy, modify, distribute, reverse engineer or commercially exploit Platform materials except:

a. as permitted by law; b. with Slash Code’s written permission; or c. as reasonably necessary for ordinary use of the Platform.

PART G — PRIVACY AND COMMUNICATIONS

39. Privacy

39.1 Privacy Policy

Slash Code processes personal information in accordance with its Privacy Policy and applicable Personal Information Collection Statements.

The Privacy Policy forms part of the Platform documentation but is not intended to reduce any right under applicable data-protection law.

39.2 Collection points

A Personal Information Collection Statement may be presented when Slash Code collects information through:

a. Account registration; b. match requests; c. Teacher applications; d. document uploads; e. SCRC-related processes; f. payments; g. complaints; and h. video submissions.

39.3 Service providers

Slash Code may use service providers for matters such as:

a. hosting; b. cloud storage; c. email and SMS; d. identity verification; e. payment processing; f. video delivery; g. analytics; and h. customer support.

Such providers may process information outside Hong Kong, as described in the Privacy Policy.

39.4 Data minimisation

Users should not provide more personal information than reasonably necessary.

Teachers should not request a Student’s identity document, medical information or other sensitive information unless there is a legitimate and explained need.

39.5 Access and correction

Requests concerning access to or correction of personal information may be submitted to privacy@withmotivo.com.

40. Communications

40.1 Transactional communications

Users agree to receive communications reasonably necessary to operate the Platform, including:

a. verification codes; b. Booking confirmations; c. match updates; d. payment receipts; e. cancellation notices; f. security warnings; and g. changes materially affecting an active service.

40.2 Direct marketing

Direct marketing will be sent only in accordance with applicable consent and opt-out requirements.

A User may opt out of marketing without losing access to transaction-related communications.

40.3 Communication records

Slash Code may retain relevant Platform messages and support communications for service administration, safety, dispute resolution and legal compliance.

PART H — SUSPENSION AND TERMINATION

41. User termination

A User may request closure of their Account by contacting support@withmotivo.com or using an available Account function.

Account closure does not automatically:

a. cancel an active Booking; b. extinguish an outstanding payment obligation; c. remove records Slash Code must lawfully retain; or d. terminate a dispute already in progress.

42. Suspension or termination by Slash Code

Slash Code may restrict, suspend or terminate access where reasonably necessary because of:

a. a material breach of these Terms; b. fraud or attempted fraud; c. non-payment; d. a safeguarding concern; e. harassment or abuse; f. false documents or profile information; g. repeated Teacher non-attendance; h. security risk; i. unlawful use; j. payment-provider requirement; or k. legal or regulatory obligation.

Where appropriate, Slash Code will provide notice and an opportunity to respond.

Immediate action may be taken where delay could expose a person, the Platform or another User to material risk.

43. Effect of termination

After termination:

a. the User must stop using restricted Platform functions; b. confirmed future Bookings may be cancelled; c. earned fees and valid refund obligations remain payable; d. Slash Code may complete pending investigations; and e. provisions intended to survive termination remain effective.

Surviving provisions include those concerning payments, confidentiality, intellectual property, liability, disputes, personal information and accrued rights.

PART I — DISCLAIMERS AND LIABILITY

44. Educational outcomes

Music education involves subjective judgement, individual effort and factors outside the control of Slash Code and the Teacher.

Except for an express written commitment, neither Slash Code nor a Teacher guarantees:

a. examination results; b. progress within a particular period; c. admission or scholarship outcomes; d. competition results; e. professional work; or f. compatibility between a Student and Teacher.

This clause does not exclude the obligation to provide the relevant service with reasonable care and skill.

45. Platform availability

Slash Code will use reasonable care in operating the Platform but does not guarantee uninterrupted or error-free access.

The Platform may be unavailable because of:

a. maintenance; b. security work; c. internet or hosting failure; d. payment-provider failure; e. force majeure; or f. circumstances outside Slash Code’s reasonable control.

Slash Code will take reasonable steps to restore materially affected services.

46. Responsibility for Teachers

46.1 Independent conduct

Unless an Order Summary identifies Slash Code as the direct supplier, the Teacher is responsible for delivering Teacher Services.

46.2 Slash Code’s continuing responsibilities

Nothing in clause 46.1 excludes Slash Code’s responsibility for its own:

a. representations; b. matching and administrative obligations; c. payment handling; d. refund obligations; e. negligent acts or omissions; f. misuse of personal information; or g. other obligations that cannot lawfully be excluded.

46.3 Verification limitations

Slash Code does not warrant that verification processes will identify every false statement, prior event or future risk.

Slash Code will nevertheless perform any verification service it expressly promises with reasonable care.

47. Excluded losses

Subject to clause 49, Slash Code will not be liable for:

a. an indirect or consequential loss; b. loss of profit, revenue or business opportunity; c. reputational loss; d. loss arising from an unauthorised off-platform arrangement; or e. loss caused solely by inaccurate information supplied by the User,

where excluding that loss is lawful and reasonable in the circumstances.

This clause does not exclude direct loss that was reasonably foreseeable and caused by Slash Code’s breach.

48. Liability cap

Subject to clause 49, Slash Code’s total aggregate liability arising from a particular Order or closely related series of events will not exceed the greater of:

a. HK$10,000; and b. the total amount paid by the Customer under the affected Order.

Where a claim does not relate to a particular Order, Slash Code’s aggregate liability will not exceed the greater of:

a. HK$10,000; and b. the total amount paid by the claimant through the Platform during the 12 months before the event giving rise to the claim.

This clause is intended to operate only to the extent it is lawful and reasonable.

49. Liability that is not excluded

Nothing in these Terms excludes or limits liability for:

a. death or personal injury caused by negligence where such liability cannot lawfully be excluded; b. fraud or fraudulent misrepresentation; c. wilful misconduct; d. a statutory consumer right that cannot be waived; or e. any other liability that cannot lawfully be excluded or limited.

50. User responsibility for loss

A User is responsible for direct loss reasonably caused by that User’s:

a. fraud; b. deliberate unlawful conduct; c. infringement of another person’s rights; d. unauthorised disclosure of confidential personal information; or e. material breach of these Terms.

A consumer is not required by these Terms to provide an unlimited indemnity to Slash Code.

51. Teacher indemnity

To the extent lawful and reasonable, a Teacher must indemnify Slash Code against a third-party claim, direct loss, damage, liability or reasonable legal cost arising from:

a. the Teacher’s unlawful conduct; b. serious professional misconduct; c. infringement of intellectual-property or privacy rights by Teacher-supplied material; d. a deliberately false qualification or identity claim; e. the Teacher’s unauthorised substitute; or f. the Teacher’s material breach of safeguarding obligations.

This indemnity does not apply to the extent that the loss was caused by Slash Code’s negligence, breach or wilful misconduct.

PART J — COMPLAINTS AND DISPUTES

52. Complaints

52.1 Contact

Complaints should be submitted to support@withmotivo.com.

52.2 Information

A complaint should include:

a. the relevant Booking or Order; b. a description of the issue; c. the requested outcome; and d. relevant evidence.

52.3 Timing

Users should report an ordinary lesson or payment issue promptly, preferably within seven days.

A delay does not remove a statutory right or prevent a safeguarding complaint.

52.4 Investigation

Slash Code may:

a. review Platform records; b. request information from both parties; c. review communications; d. place disputed funds on hold; e. arrange a refund, credit or rematch; f. issue a warning; or g. suspend or terminate an Account.

52.5 Outcome

Slash Code will aim to communicate a reasoned outcome within a reasonable period, taking account of the seriousness and complexity of the issue.

53. Informal dispute resolution

Before commencing court proceedings, the parties should attempt in good faith to resolve the dispute through Slash Code’s complaint process.

This clause does not prevent a party from:

a. seeking urgent relief; b. reporting a matter to an authority; c. making a legitimate payment dispute; or d. exercising a statutory right.

54. Governing law and jurisdiction

These Terms and any non-contractual dispute arising from them are governed by the laws of the Hong Kong Special Administrative Region.

Subject to any applicable statutory jurisdiction, the courts and tribunals of Hong Kong have jurisdiction to determine disputes arising from these Terms.

PART K — CHANGES AND GENERAL PROVISIONS

55. Changes to these Terms

55.1 Prospective changes

Slash Code may update these Terms to reflect:

a. changes to Services; b. legal or regulatory requirements; c. security requirements; d. operational improvements; or e. clarification of existing provisions.

55.2 Notice

Slash Code will provide reasonable notice of a material change through the Platform, email or another appropriate channel.

55.3 Existing Orders

A material change will not retrospectively alter the price or core refund rights of an already confirmed Order unless:

a. the User agrees; or b. the change is required by law.

55.4 Continued use

Continued use after the stated effective date constitutes acceptance of the updated Terms where legally permissible.

Where express consent is reasonably required, Slash Code may require the User to accept the updated Terms before continuing.

56. Order of precedence

If there is a conflict, the following order applies:

1. an expressly negotiated written agreement signed by Slash Code;
2. the Order Summary;
3. a service-specific policy expressly incorporated into the Order;
4. these Terms; and
5. general promotional material.

The more specific provision governs the particular matter.

An Order Summary cannot exclude a statutory right unless the exclusion is lawful.

57. Assignment

A User may not transfer their rights or obligations under these Terms without Slash Code’s written consent.

Slash Code may transfer its rights or obligations as part of a genuine corporate reorganisation, financing, merger or business transfer, provided this does not materially reduce a Customer’s existing rights.

58. Third-party rights

Except for a Teacher who is expressly entitled to receive a Lesson Fee or enforce a provision stated to benefit the Teacher, a person who is not a party to these Terms has no right to enforce them unless applicable law provides otherwise.

59. Severability

If a provision is held invalid, unlawful or unenforceable:

a. it will be modified to the minimum extent necessary to make it valid where possible; and b. the remaining provisions will continue in effect.

60. No waiver

A failure or delay in enforcing a right does not waive that right.

A waiver is effective only for the specific matter for which it is given.

61. Entire agreement

These Terms, the Order Summary and incorporated service-specific policies constitute the agreement concerning the relevant Services.

Nothing in this clause excludes liability for fraud or prevents reliance on a representation that cannot lawfully be excluded.

62. Language

These Terms may be made available in more than one language.

The language versions should be interpreted consistently.

If an inconsistency cannot reasonably be resolved, the English version prevails to the extent permitted by law.

63. Contact details

Questions concerning these Terms may be sent to:

Slash Code Limited Address: Redacted for public display General support: support@withmotivo.com Complaints: support@withmotivo.com Safeguarding: support@withmotivo.com Privacy and data requests: privacy@withmotivo.com Telephone: Email support only; no public telephone number

SCHEDULE 1 — CHILD SAFEGUARDING RULES

These Rules apply whenever a Teacher interacts with a Minor through or as a result of the Platform.

1. Parent involvement

1.1 A Parent must be responsible for the Account and paid arrangements.

1.2 Lesson arrangements, cancellations and payment discussions should ordinarily be communicated through the Parent.

1.3 A Teacher must not encourage a Minor to conceal communications, gifts, meetings or lesson activities from a Parent.

2. In-person supervision

2.1 For a home Lesson involving a Minor, a Parent or another responsible adult should remain:

a. present in the teaching area; or b. readily available at the premises,

taking account of the Minor’s age and the agreed arrangement.

2.2 A Lesson should take place in an appropriate teaching space.

2.3 Doors should ordinarily remain unlocked and the teaching environment should not be unnecessarily isolated.

3. Online Lessons

3.1 The Parent should know when and through which service an online Lesson is taking place.

3.2 The Teacher must use an appropriate professional account and background.

3.3 The Teacher must not record the Lesson without prior Parent consent.

4. Communications

4.1 Communications with a Minor must be limited to legitimate lesson-related matters.

4.2 The Parent should be included in or have access to direct communications with the Minor.

4.3 Teachers must not use disappearing-message functions to communicate privately with a Minor.

4.4 Teachers must not send sexual, romantic, intimidating or otherwise inappropriate content.

5. Physical contact

5.1 Necessary physical guidance must be:

a. limited; b. explained before contact; c. relevant to posture, technique or safety; and d. stopped immediately if the Student objects or appears uncomfortable.

5.2 A Teacher should use verbal explanation, visual demonstration or self-adjustment wherever reasonably effective.

5.3 Sexualised, punitive or unnecessary physical contact is prohibited.

6. Boundaries

Teachers must not:

a. pursue a romantic or sexual relationship with a Minor; b. make sexualised comments; c. give alcohol, nicotine, drugs or age-restricted material to a Minor; d. arrange unrelated private meetings; e. invite a Minor to an overnight stay; f. transport a Minor without prior Parent agreement and appropriate arrangements; g. request intimate photographs; h. share pornography or adult content; or i. use a teaching relationship for financial, emotional or sexual exploitation.

7. Photography and recording

A Teacher must obtain specific Parent consent before taking or retaining a photograph, audio recording or video of a Minor.

Consent to record a Lesson does not constitute consent to publish or use the material for promotion.

8. Gifts and financial dealings

Small and appropriate customary gifts may be accepted or given transparently.

A Teacher must not:

a. request a personal loan from a Student or Parent; b. lend substantial money to a Minor; c. ask a Minor to conceal a gift; or d. use gifts to create dependency or inappropriate influence.

9. Safeguarding concerns

A User must promptly report:

a. suspected grooming or sexual misconduct; b. violence or credible threats; c. serious neglect or abuse disclosed during a Lesson; d. suspicious recording or communication; e. an unexplained serious injury; or f. another credible risk to a Minor.

10. Confidentiality and reporting

Safeguarding information should only be shared with persons who reasonably need it for protection, investigation or legal compliance.

Confidentiality must not be used to conceal a credible risk of harm.

SCHEDULE 2 — DEFAULT PAYMENT AND REFUND SUMMARY

This Schedule applies unless the Order Summary clearly provides more favourable terms or a lawful service-specific variation.

1. Before a Teacher accepts and a Booking is confirmed

Unused Lesson Fees: fully refundable. Platform Service Fee: fully refundable.

2. After a Teacher is accepted but before the first Lesson

Unused Lesson Fees: fully refundable.

Platform Service Fee:

a. refundable if no first Booking can proceed because of Teacher or Platform unavailability and the Customer declines a reasonable alternative; b. otherwise governed by whether the matching service has been substantially completed.

3. Customer cancellation at least 24 hours before a Lesson

Lesson Fee: refundable or creditable. Properly disclosed and non-recoverable third-party costs: may be deducted.

4. Customer cancellation less than 24 hours before a Lesson

Up to the full Lesson Fee may be charged, subject to reasonable consideration of emergencies and exceptional circumstances.

5. Teacher cancellation or non-attendance

Affected Lesson Fee: fully refundable or creditable at the Customer’s choice. Customer cancellation fee: none.

6. After the first Lesson in a multi-lesson initial package

Completed first Lesson: ordinarily non-refundable. Unused Lesson Fees: refundable where the Customer notifies Slash Code within 48 hours that they do not wish to continue. Rematch: one reasonable rematch included unless otherwise disclosed.

7. Serious service failure or misconduct

The Customer may be entitled to:

a. a full or partial refund; b. a replacement Lesson; c. rematching; or d. another appropriate remedy.

8. Refund initiation

Approved refunds will ordinarily be initiated within seven business days.

SCHEDULE 3 — TEACHER DOCUMENT STANDARDS

A Teacher may be required to provide:

1. government-issued identity documentation;
2. address information;
3. qualification certificates;
4. examination-board diplomas or transcripts;
5. institutional enrolment or graduation evidence;
6. professional references;
7. work-eligibility information;
8. SCRC-related information where applicable;
9. bank or payout information;
10. insurance evidence where required; and
11. other information reasonably relevant to the offered service.

Slash Code will aim to:

a. collect only information reasonably necessary; b. restrict access; c. use verification information only for legitimate purposes; d. avoid publicly displaying identity-document details; and e. retain documents only for an appropriate period.

A public profile will not display a legal name, home address, identity-document number or SCRC code unless there is a lawful, necessary and specifically disclosed reason.

SCHEDULE 4 — MOCK EXAM SUBMISSION CHECKLIST

Before submitting a recording, the Customer should confirm that:

1. the Student and instrument are clearly visible where video is required;
2. the audio has not been artificially enhanced;
3. the recording format meets the stated technical requirements;
4. the performance is complete unless an extract was requested;
5. the correct syllabus, grade and examination board are selected;
6. the repertoire and edition information are accurate;
7. the Parent has approved submission for a Minor;
8. other identifiable participants have consented;
9. unrelated private conversations have been removed; and
10. no unnecessary identity or financial document appears in the recording.

Material editing or audio manipulation may limit the reviewer’s ability to provide an accurate assessment.

End of Platform Terms of Service