FAQ
Plain answers for practical decisions.
Common questions about estimated scores, recording storage, teacher matching, and the learning folder.
Is the estimated score guaranteed?
No. Reviewers provide a cautious educational estimate based on current exam-board expectations, not an official result.
What happens to my recording?
Recordings are treated as private uploads and scheduled for deletion after the retention window unless storage is extended.
Do I need an account to find a teacher?
Yes. Matching and review requests now start in Idea so the request, messages, uploads, and receipts stay attached to your account.
Can I request a teacher for a specific exam board?
Yes. Matching criteria can include ABRSM, Trinity, school audition, competition, or diploma preparation.
Do teachers have to use the learning folder?
No. The learning folder is a light student record, not a required teacher-management system.